Collect Freshdesk Contact Center (formerly Freshcaller) data into your data warehouse or ours. The Matatika pipelines will take care of the data collection and preparation for your analytics and BI tools.
Freshdesk Contact Center is a cloud-based call center software that helps businesses manage customer interactions across multiple channels.
Freshdesk Contact Center (formerly Freshcaller) is a comprehensive call center software that enables businesses to manage customer interactions across multiple channels, including voice, email, chat, and social media. With features such as call routing, IVR, call recording, and analytics, Freshdesk Contact Center helps businesses streamline their customer support operations and improve customer satisfaction. The software is easy to set up and use, and can be integrated with other Freshdesk products as well as third-party applications.
To obtain the API Key and Org Name for connecting to the Freshdesk Contact Center API, a user must:
Once the user has obtained both the API Key and Org Name, they can use them to authenticate and connect to the Freshdesk Contact Center API.
A unique identifier used to authenticate API requests to the Freshdesk Contact Center API.
A boolean value indicating whether or not to flatten nested JSON objects in the API response.
An integer value indicating the maximum depth to which nested JSON objects should be flattened.
The name of the organization associated with the Freshdesk Contact Center account.
The date from which to retrieve data from the Freshdesk Contact Center API.
A configuration file that maps data from the Freshdesk Contact Center API to a destination system.
A list of individual mappings between data from the Freshdesk Contact Center API and a destination system.
Extract, Transform, and Load Freshdesk Contact Center (formerly Freshcaller) data into your data warehouse or ours.