S1E2 – How CitySprint Deliver, Not Only Parcels, but Data and BI

CitySprint is one of the largest same-day courier providers in the UK, with a strong presence in London. They operate a UK-wide network and offer same-day logistics services. The company relies on a fleet of couriers who use various modes of transport, including bikes, to quickly deliver parcels. CitySprint’s goal is to move away from investigating data challenges and focus on building trust in the accuracy of their data. They are working on modernizing their infrastructure and implementing a new data management system to improve data quality and reporting.

The BI team at CitySprint plays a crucial role in analyzing data and providing performance stats to different teams within the company. The team is also responsible for bridging gaps in the existing systems and ensuring the data remains current and relevant. The project aims to streamline the BI stack, create a single version of the truth, and enable faster reporting in smaller time windows. The challenge lies in managing the people side of the project and helping the team adapt to the new ways of working.

In this conversation, Aaron and Joe discuss the legacy technology stack at CitySprint, including BI visualization tools, ETL tools, and the transition to Snowflake and Power BI. They also touch on the potential of AI in the business and the importance of embracing change. Joe emphasises the need for data managers to straddle the technical and business perspectives and build strong stakeholder relationships.